DELIVERY

Items are regularly shipped within 24-48 hours maximum after your order.

Typically, orders are shipped with delivery within 5-8 business days (Monday - Friday).

To track your order, your tracking number is available when you click the “View my order” link. You can find this link in our order confirmation or shipping confirmation emails. 

Note: Tracking will appear approximately 2-3 days after shipping.

After finalizing your order, you will receive a first confirmation email then a second informing you that your order has been shipped.

Please pay attention to tracking your order. Sometimes it may happen that your order is held at the post office, however, the notification may not be in your mailbox.

Good to know: The post office will keep your package for 15 days, after which it will be returned to the sender. You will then be asked for compensation to return your order.

When you place your order, you have two hours  to cancel your order via our contact form in the section After this period, a refund can only be made after complete receipt of your order at our premises.

This website cannot be held responsible if the delivery address is incomplete or incorrect.

RETURN POLICY

You have 14 calendar days from the date of purchase to return the item.

Only items purchased directly from EynaaParis.fr can be returned to us.

Please ensure that the item you are returning is reconditioned and includes all items which were included when you received it.

To be eligible for a refund or return of your order, you must first contact us via our dedicated after-sales service email: sav@eynaaparis.fr. Returns are only possible via LaPoste. We will send you the return address and the form to fill out by email. Return costs are the responsibility of the customer.

It is not possible to refund/return your order in the following situations:

- The item was damaged following an attempted repair on your part or carried out by a third party.
- The item was discounted when purchased.